faq
faq

InstaPay is the fastest way to send money in the Philippines. It is an electronic fund transfer (EFT) service available 24x7 that allows customers to transfer Php-denominated funds between accounts of participating BSP-supervised banks and non-bank e-money issuers in the Philippines. Money is received in the account instantly, as soon as it is sent.

Yes, all Sterling Bank of Asia account holders can use InstaPay to send and receive funds to/from their account/s.

To send funds, you need to enroll your account in Sterling Bank Online.  If you have not registered your account yet, click here to enroll. Once enrolled, you can start using InstaPay.

You may access InstaPay through Sterling Bank Online – Personal. Log in to your account either via the bank’s internet banking or Sterling Bank Online mobile app.

  • It is a safe and affordable real-time electronic retail payments system.
  • Send and receive funds or make payments in real-time up to Php50,000 per transaction.
  • Transferred funds are received in full amount since no fee is charged to the receiving account.

InstaPay is secure and complies with the security standards mandated by the Bangko Sentral ng Pilipinas.

Step 1: Login to Sterling Bank Online.

Step 2: Choose the source account you will use for sending money.

Step 3: Go ‘Fund Transfer’ tab and select ‘To Other Local Bank’.

Step 4: Choose ‘InstaPay’ and complete the details to proceed with sending the funds to your beneficiary’s account.

  • There is no minimum amount in sending funds, however, the maximum amount is up to Php50,000 per transaction, depending on the available balance of your account.
  • You can have more than one (1) transaction per day, subject to the 3rd Party Transaction Limit you have set in the Manage Transaction Limit setting of your Sterling Bank Online (up to Php500,000).

Receiving funds sent via InstaPay to a Sterling Bank account is FREE. Your beneficiary will receive the money in full.

Sending funds via InstaPay has a Php15.00 service fee for every transaction that will be charged to the source account you will use in sending the money.

All active Sterling Bank of Asia Php savings and checking accounts can be used to send/receive money using InstaPay. For the recipient’s account number, make sure to input the 12-digit Sterling Bank savings or checking account number written on the passbook. Sterling Bank prepaid card accounts are not yet available for InstaPay transactions.

No, you cannot send money (in another currency) overseas with InstaPay. InstaPay is only available for Php to Php fund transfers between accounts maintained in the Philippines among InstaPay participating institutions.

No, InstaPay can only be used to transfer funds between participating InstaPay institutions.

Here are the lists of InstaPay participants (as of October 31, 2021):

Universal and Commercial Banks (U/KBs)

SENDER/RECEIVER

  1. Asia United Bank Corporation
  2. Bank of Commerce
  3. Bank of the Philippine Islands
  4. BDO Unibank, Inc.
  5. China Bank Corporation
  6. CTBC Bank (Philippines) Corporation
  7. Development Bank of the Philippines
  8. East West Banking Corporation
  9. ING Bank N.V.
  10. Land Bank of the Philippines
  11. Maybank Philippines, Inc.
  12. Metropolitan Bank and Trust Company
  13. Philippine Bank of Communications
  14. Philippine National Bank
  15. Philippine Trust Company
  16. Rizal Commercial Banking Corporation
  17. Robinsons Bank Corporation
  18. Security Bank Corporation
  19. Union Bank of the Philippines
  20. United Coconut Planters Bank

RECEIVER ONLY

  1. Philippine Veterans Bank

 

Thrift Banks (TBs)

SENDER/RECEIVER

  1. AllBank, Inc.
  2. BPI Direct BanKO, Inc.
  3. China Bank Savings, Inc.
  4. Equicom Savings Bank, Inc.
  5. Malayan Savings Bank, Inc.
  6. Philippine Savings Bank
  7. Producers Savings Bank Corporation
  8. Queen City Development Bank, Inc.
  9. Sterling Bank of Asia, Inc.
  10. Sun Savings Bank, Inc.
  11. Wealth Development Bank Corporation

RECEIVER ONLY

  1. Dumaguete City Development Bank
  2. ISLA Bank, Inc.
  3. Philippine Business Bank, Inc.
  4. UCPB Savings Bank, Inc.

 

Rural Banks (RBs)

SENDER/RECEIVER

  1. Binangonan Rural Bank, Inc.
  2. Camalig Bank, Inc.
  3. Card Bank, Inc.
  4. Cebuana Lhuiller Rural Bank, Inc.
  5. Dungganon Bank, Inc.
  6. East West Rural Bank, Inc.
  7. Partner Rural Bank (Cotabato), Inc.
  8. Rural Bank of Guinobatan, Inc.

RECEIVER ONLY

  1. Bangko Mabuhay, Inc.
  2. BDO Network Bank, Inc.
  3. Quezon Capital Rural Bank, Inc.

 

Electronic Money Issuers (EMI) - Others

SENDER/RECEIVER

  1. CIS Bayad Center, Inc.
  2. DCPay Philippines, Inc.
  3. Grab Pay
  4. G-Xchange, Inc. (GXI)
  5. PayMaya Philippines, Inc.
  6. Shopee Pay Philippines, Inc.
  7. StarPay Corporation
  8. TayoCash, Inc.
  9. USSC Money Services, Inc.
  10. Zybi Tech, Inc.

RECEIVER ONLY

  1. Omnipay, Inc.

 

Click here for the List of InstaPay participants.