Sterling Bank faq
Sterling Bank faq

Verified by Visa is a password-protected authentication system designed to confirm your identity as the cardholder when you use you Sterling Bank Visa Card in paying online.

By requiring a one-time password (OTP) known only to you, as the cardholder, Sterling Bank of Asia can verify that the online card payment is actually performed by you. This helps prevent fraudulent transaction and gives all parties in the payment process a greater peace of mind.

Also, this additional security card feature is provided to you free of charge.

A unique code sent via text message to your registered mobile phone as a verification method to ensure that only you can use your Sterling Bank Visa Card for purchases online.

Yes, you can still pay an online merchant without the Verified by Visa window or without prompting you to input a one-yime password. However, if an online store you trust is not yet participating, use common sense and practice online shopping safety tips.

To make sure your online payment is extra secure, look for the Verified by Visa logo at participating online store.

You may click the "Regenerate OTP" button in the Verified by Visa payment window to request for a new one-time password. The new one-time password is only valid for 5 minutes and will expire if not used.

Please check if you have registered your updated mobile number with Sterling Bank of Asia. If your mobile number is updated, you may also click the "Regenerate OTP" button in the Verified by VISA payment window to request a new OTP. If you still haven't received the one-time password, please call Sterling Bank of Asia's Customer Service Helplines at +632 8721-6000 or +632 8672-6300.

Starting August 8, 2018, your Sterling Bank Visa Card will be automatically enrolled to Verified by Visa. This is a more secure way of purchasing online since Verified by Visa can validate your identity and card details when you enter the one-time password sent to your mobile device.

For more questions regarding Verified by Visa, you may contact us through the following:

  • Call our Customer Service Helpliness at +632 8721-6000 or +632 8672-6300
  • Email us at customer.service@sterlingbankasia.com
  • Visit any Sterling Bank of Asia branch near you